Terms of Service

1. Introduction

Welcome to **[Platform Name]**, operated by **[Company Legal Name]** ("we", "us", "our", or the "Platform").

These Terms of Service ("Terms") govern access to and use of the Platform, including our website, applications, booking tools, APIs, and related digital services.

By using the Platform, you agree to these Terms.

2. Definitions

Platform

The software, website, applications, APIs, and related digital services operated by [Company Legal Name].

User / Player

An individual who uses the Platform to browse, book, purchase, manage, or participate in sports-related activities or services.

Service Provider

An independent provider offering sports-related services through the Platform, including Venues and Coaches.

Venue

A Service Provider offering access to physical sports facilities such as courts, pitches, lanes, gyms, or other sports spaces.

Coach

A Service Provider offering coaching, training, mentoring, instruction, or supervised sports sessions.

Booking

A reservation, session request, confirmed appointment, facility reservation, or service reservation made through the Platform.

3. Role of the Platform

The Platform acts as a technology provider and intermediary.

Unless explicitly stated otherwise:

• we do not provide sports activities ourselves,
• we do not operate venues,
• we do not employ coaches,
• we do not assume responsibility for the actual delivery of services performed by Service Providers.

The contract for a Booking is formed between the User and the applicable Service Provider, unless expressly stated otherwise in a particular flow or service.

We may facilitate discovery, scheduling, payments, notifications, customer communications, and support, but this does not make us the provider of the underlying sports service.

4. Accounts

Some features require a user account.

Users must:

• provide accurate and current information,
• keep login credentials secure,
• not share accounts in unauthorized ways,
• promptly notify us if they suspect unauthorized access.

Users are responsible for activity performed through their accounts unless they promptly notify us of unauthorized use.

5. Bookings

A Booking becomes confirmed when: 1. a User selects a service or time slot, 2. the User confirms the relevant details, 3. payment authorization or payment completion succeeds where required, and 4. a booking confirmation is issued through the Platform.

Service Providers control their own:

• availability,
• pricing,
• venue rules,
• coaching terms,
• cancellation policies,
• eligibility conditions,
• service-specific restrictions.

Users must review Booking confirmations and report any obvious issues without undue delay.

6. Payments

Payments made through the Platform may be processed by third-party payment providers, including providers such as Stripe or other supported payment partners.

Depending on the configuration of a specific Service Provider:

• the Platform may collect payments on behalf of the Service Provider,
• the Service Provider may act as merchant of record,
• third-party payment providers may impose their own terms and verification requirements.

Additional fees such as booking fees, platform service fees, add-ons, rentals, or no-show fees may apply where disclosed in the booking flow.

7. Cancellations and Refunds

Cancellation and refund rules may vary depending on:

• the Service Provider,
• the type of activity,
• the selected price or offer,
• the timing of cancellation,
• applicable law.

The cancellation policy shown during checkout or in the applicable booking flow forms part of the Booking terms.

If a User does not attend a Booking without valid cancellation, the Booking may be treated as a no-show and may be non-refundable.

8. Venue Responsibilities

Venues are solely responsible for:

• facility operations,
• physical access,
• equipment condition,
• facility safety,
• local compliance obligations,
• staffing of venue operations,
• delivery of venue-based services.

9. Coach Responsibilities

Coaches are solely responsible for:

• the quality of instruction,
• session delivery,
• supervision where applicable,
• credentials, licenses, or certifications where legally required,
• compliance with applicable professional or local rules.

10. User Conduct and Venue Rules

Users must comply with:

• venue safety rules,
• facility usage restrictions,
• codes of conduct,
• age restrictions,
• coach instructions where applicable,
• reasonable staff directions.

Users must not:

• engage in fraud,
• misuse the Platform,
• abuse promotions or refunds,
• harass other users, staff, coaches, or venues,
• attempt to interfere with platform security or availability.

11. Risk and Injury Disclaimer

Sports and physical activity involve inherent risks.

By participating in any activity booked through the Platform, Users acknowledge that physical activity can result in injury, illness, property damage, or other loss.

To the maximum extent permitted by law, the Platform is not liable for injury, damage, or loss arising from activities, facilities, coaching, supervision, or services provided by Service Providers.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

12. Platform Availability

We aim to provide reliable service, but we do not guarantee uninterrupted or error-free availability.

The Platform may be affected by:

• maintenance,
• hosting outages,
• internet failures,
• third-party service disruptions,
• payment network interruptions,
• force majeure events.

13. Third-Party Services

The Platform may integrate with or rely on third-party services, including payment processors, communication providers, analytics providers, mapping tools, calendar tools, video tools, or identity services.

We are not responsible for the availability, accuracy, or performance of third-party services outside our reasonable control.

14. Liability

To the maximum extent permitted by law, the Platform is not liable for:

• the quality or legality of services delivered by Service Providers,
• venue closures or cancellations,
• coach performance or session outcomes,
• disputes between Users and Service Providers,
• indirect, incidental, or consequential damages,
• outages caused by third-party infrastructure.

Nothing in these Terms limits liability where such limitation is prohibited by law.

15. Suspension and Termination

We may suspend, restrict, or terminate access to the Platform where a User:

• breaches these Terms,
• engages in fraud or abuse,
• interferes with the Platform,
• poses a security or legal risk.

Users may stop using the Platform or request account deletion, subject to applicable retention obligations and outstanding transaction requirements.

16. Governing Law

These Terms are governed by the laws of **[Company Country]**, except to the extent mandatory consumer protection laws require otherwise.

17. Regional Clauses

17.1 European Union / EEA

Users located in the European Union or EEA may have additional rights under applicable consumer law and data protection law, including the General Data Protection Regulation (GDPR).

17.2 United Kingdom

Users located in the United Kingdom may have additional rights under the UK GDPR and applicable UK consumer protection law.

17.3 Australia

Nothing in these Terms excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

18. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on the Platform. Material changes may also be communicated through the Platform or by email where appropriate.

19. Contact

For legal or support questions relating to these Terms, contact:

**[Company Legal Name]** **[Company Address]** **[Legal Email]**